Export Documentation Customer Services

Job Summary

Required Skill(s): require basic experience in export documentation processing and able to learn new things. Preferably entry-level specialized in Logistics/Freight forwarding or equivalent.

Responsibilities

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Perform any other assignments as and when directed by supervisors and comply with the company’s rules and regulations.
• Manage existing customer accounts and build strong client relationships.
• Handle high volume of inbound and outbound calls related to shipments.
• Provide shipment quotes a...