Expression of Interest

**BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey Tomorrow can't wait, let's shape it together
British American Tobacco has an opportunity for a Global Service Desk and Incident Manager in Subang Jaya, Malaysia.**
This role is accountable to run service operations through follow-the-sun model for the End User Services (EUS) and Global Service Desk (GSD) operations. This encompasses managing day-to-day operational activities across various global service lines supported by the Global Service Desk, incident and crisis management and supplier management to deliver against agreed SLAs for the EUS & GSD services.

Accountabilities

• Manage BAU services for EUS and GSD to ensure suppliers deliver and meet contractual SLAs and obligations (First Call Resolution, Time to Resolve, ...