External- Hotel Exchange Support Advisor

**External- Hotel Exchange Support Advisor****Department: Travel Services****Status: Non-Exempt****Grade**:**Reports to: Cruise Supervisor****Duties and Responsibilities**- Consults with appropriate departments or individuals for problem resolution.
- Resolves customer service issues at a supervisor authority level.
- Performs transactions in the Timeshare dedicated software.
- Provides information for Supervisor's questions related to all of Interval's websites.
- Acts as a liaison between the consumer and internal departments that interact with the Hotel program.
- Deliver service and support to end-users via the phone- Interact with customers to provide and process information in response to different hotel programs.
- Research required information using available resources, and related systems- Follow standard processes and procedures, T&C and Q&A- Identify and escalate priority issues- Accurately process and record call transactions using a computer and ...