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Facilities Helpdesk Administrator
Invictus Group
Full-time
St. Pancras and Somers Town, Greater London
management
Posted:
June 16, 2026
Location:
St. Pancras and Somers Town, Greater London, United Kingdom
Job Description
* Use CAFM system as a user on site including PPM records, reactives and reporting.
* Answer calls/email for the business in a timely fashion
* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
* Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
* Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
* Alongside Contract Support assist with the monthly customer report.
* Provide comprehensive reports relating to all jobs...
* Answer calls/email for the business in a timely fashion
* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
* Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
* Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
* Alongside Contract Support assist with the monthly customer report.
* Provide comprehensive reports relating to all jobs...
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
St. Pancras and Somers Town, United Kingdom
Posted:
June 16, 2026
Deadline:
July 26, 2026