Facility Manager

Experience required for the Job:

REQUIRED SKILLS:

Role Purpose

The Facility Manager shall ensure that the Business Facilitation Unit operates smoothly by managing facility systems, service operations, maintenance, and support staff, while maintaining a high-quality, customer-centric service environment.

Key Responsibilities

• Manage facility infrastructure, utilities, and service areas
• Oversee front-office operations, floor activities, security, housekeeping, and office support staff
• Liaise with external vendors for maintenance, IT support, and consumables
• Ensure compliance with health, safety, municipal, and operational regulations
• Monitor service delivery KPIs, including customer throughput, wait times, and service experience
• Develop and enforce SOPs, escalation procedures, and operational controls
• Prepare operational, performance, and compliance reports for management and stakeholders