Family Support Consultant

Help families find their perfect early education experience.

At Affinity Education Group, we believe every child—and every family—deserves an exceptional start. Our Family Support Team plays a crucial role in supporting our national network of childcare centres, delivering excellent customer experiences, and helping families begin their journey with us.

We’re looking for a proactive and people‑focused Family Support Consultant to join our Centre Support Office. In this role, you’ll bring empathy, energy, and initiative to every interaction—helping families explore their options and ensuring our centres shine.

What You’ll Do

• Respond promptly to enrolment enquiries and guide families through the enrolment journey – from first contact to confirmed booking.
• Partner with centre teams to maximise occupancy and deliver seamless customer experiences.
• Coordinate marketing campaigns and track feedback to make sure families love what we do.