FBS - Customer Experience Product Manager

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

We are seeking a strategic and data-driven professional to support the growth of the Consumer Direct Home product suite across online and call center channels. This role focuses on enhancing customer experiences, driving digital innovation, and delivering profitable growth.

You will play a key role in developing and executing strategic initiatives, leveraging analytics, and collaborating with cross-functional teams to im...