FHCS CIC Specialist

lead the CIC team, develop & train the team

define the goals for CIC team & control the performance

control / supervise order processing, complaint management and returns processing

monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets

work with Key clients on shipments, receivables, receipts of goods, reserves, claims, advice on the range

interaction with transport companies, control of incoming accounts

work with the sales and marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners)

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