Fidelity Team Manager for Service Excellence

Join Fidelity Clearing Canada as a Team Manager focused on service excellence. Based in Toronto with a hybrid model until late 2026, this role prioritizes client support and operational oversight.
In this pivotal position at Fidelity Clearing Canada, you will lead the service delivery team to ensure timely resolution of inquiries and proactive client engagement. You will be responsible for managing day-to-day operations while maintaining clear communication and documentation for performance improvement. Candidates should bring extensive operational experience in financial services and the ability to foster a supportive team environment.
Key Responsibilities:
• Oversee service delivery and issue resolution processes
• Maintain active communication regarding client needs
• Develop training and growth plans for team members
• Act as a liaison for cross-divisional client support
• Implement initiatives to enhance overall client experience
Requirements:
• Three to...