Field Engineer

The Field Engineer (Corp FE) will be providing enterprise-level assistance to our customers. He/she will troubleshoot and resolve network and hardware issues relating to the services and solutions that we provide. Understand the root cause to prevent its recurrence or minimize the impact to customers.

Corp FE responsibilities include resolving network issues, configuring network equipment and using monitoring and remote management tools for immediate support. For complex problems that require onsite investigation, house call or joint troubleshooting would be arranged with customer and relevant parties.

To be qualified for this role, one should hold a degree in a relevant field, like, Electronics and Communications Engineering, Computer Engineering, Computer Science, or IT. Cisco or similar certifications are a plus. Corp FE will be a person our frontline support teams would rely on and customers would trust in providing timely and accurate solutio...