Field Insight and Operations Support Officer

About the role
We're hiring someone who can turn research plans into real-world execution. This role supports Product Managers by collecting high-quality data, coordinating customer interactions, and keeping field activities organised and on schedule. You'll blend data research, fieldwork, and light operational planning—perfect for someone who enjoys understanding customers and making things happen on the ground.
Duties and Responsibilities

• Carry out structured data collection in the field and through remote channels.
• Maintain clean, accurate datasets; support basic analysis in Excel or internal tools.
• Pull customer or product information from the internal CRM to support research preparation.
• Locate, contact, and schedule customers for interviews, tests, or field visits.
• Build practical execution plans (e.g., multi-day visit schedules, routing, transport arrangements).
• Support Product Manag...