Field Operation Manager

The Company Launched in 1983, Swatch is one of the world’s most iconic Swiss watchmakers, celebrated for its creativity, bold design, and provocative spirit. Constantly innovating, Swatch surprises with new models, special editions, and vibrant collaborations. The brand thrives in sports, art, and culture, offering watches as unique canvases of self-expression. With dynamic retail spaces worldwide, Swatch ambassadors bring energy, storytelling, and passion to life.

Job Description

What You'll Be Doing

Sales & Business Performance

• Provide regular, hands‑on coaching to store teams to improve sales productivity and achieve sales targets.
• Analyze sales data, identify performance gaps, and implement action plans to drive improvements.

Customer Experience & Brand Standards

• Ensure stores consistently deliver the Swatch customer experience.
• Monitor and address customer service issues, im...