Field Operation Manager

Job description

What You'll Be Doing

Sales & Business Performance

• Provide regular, hands‑on coaching to store teams to improve sales productivity and achieve sales target.
• Analyze sales data, identify performance gaps, and implement action plans to drive improvements.

Customer Experience & Brand Standards

• Ensure stores consistently deliver the Swatch customer experience.
• Monitor and address customer service issues, implementing improvements where necessary.
• Uphold brand presentation standards, particularly in store environment and visual merchandising.

People Development & Leadership

• Lead, coach, and develop store managers and assistant managers to strengthen leadership capabilities.
• Identify training needs and work with Swatch Trainer and/or HR to implement effective training programs.
• Drive succession planning and talent pipeline ...