Job Description
Objective of job
Main tasks
Field quality topic steering:
• Ensure all field issues are properly steered & tracked within corresponding CIRTs
• Ensure all top field issues status updated in regular quality reports and properly arranged for related committees
Speed-up issue resolution with Quality perspective
• Deep dive the field quality issue with all data from quality data for issue status and possible trend analysis
• Support CIRT with all necessary info for issue resolution
• Make judgment based on it for possible further escalation, and define proper stakeholders, and related quality committee arrangement
Window person for HQ for Quality related topics:
• Res...
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