Field Service Assistant

We are looking for a Field Service Assistant to serve as the technical and product knowledge anchor at one of M-KOPA's retail shops across Kenya. This is a hands-on role where you'll be delivering high-quality onboarding, product training, document verification, and asset issuance — ensuring every new customer leaves with confidence in their electric motorbike and the tools to succeed.

This role is a great fit for someone who loves working directly with customers and takes pride in doing the details right. You'll be a key part of the customer's first experience with M-KOPA — from their very first product demo to the moment they ride off with their new bike.
About Us
At M-KOPA, we're focused on digital and financial inclusion across Africa, serving over 3 million everyday earners through pay-as-you-go asset financing. Our Mobility division is expanding access to electric motorbikes, helping riders transition to cleaner, more cost-effective transportation soluti...