Field Service Engineer

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY
+ Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
+ May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
+ Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
+ Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
+ Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
+ Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipme...