Field Service Engineer

(Location : Kl / Pj / Tpm Cyberjaya )

Position Summary

Engineer is responsible for performing on site support of Desktop, Workstation, Laptop, End-node LAN/Voice and other technologies as required. Prompt courteous response to customers as they make contact for technical assistance. Visibility and availability to the customer is essential.

Engineers will have ability to carry out some administrative tasks along with technical tasks. Call logging and call ownership is imperative to the position.

Position Pre-requisites

• Outstanding software and hardware skills.
• Strong technical background, able to provide 1st & 2nd level support. Desktop skills must include 3-5 years supporting Windows XP. • Excellent problem diagnosis and solving skills. • High degree of motivation to solve problems. • Excellent communication skills. Able to deal with customers at all levels and in all situations, while portraying a customer focus...