Field Service Engineer - Oxfordshire

, UK

Responsible to deliver service activities including; Installation & related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, etc.

achieving:
- Satisfied customer becoming loyal customers
- Strong first time fix rates / short mean time to repair
- Lowest repeated call rates
Contributes to the overall success of Service Targets; Bookings, Revenues, Service Profit and Overhead Cost, while following all internal rules, processes and practices (as they are described).
Performs Service Activities in line with internal rules and customer regulations.

Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers’ expectation and making them successful by using TMO instruments.

Actively promote our contract products.
Always maintain a professional relationship with our customer base to foster customer dedication and address blo...