Job Description
Job Description
You're the go-to expert for complex systems, offering both on-site and remote support for complex deployed systems, collaborating directly with customers, internal teams, and vendors.
Lead advanced incident response, drive complex root cause analysis (RCA), and implement preventative measures.
Get creative and implement cool, automated solutions using scripting and data smarts.
Act as the primary technical interface and trusted advisor to customers, advocating for their needs and driving high-priority issue resolution.
Lead small-scale projects or technical work streams related to system upgrades, maintenance, and solution improvements.
Provide technical guidance and mentorship to less experienced engineers.
Occasional out-of-hours support and travel may be required.
Basic Requirements
Proven track record of 6+ years o...
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