Field Service Engineer

Responsibilities

• Act as key contact point to Singapore Volume Onsite Calibration (VOSCal) customer.
• Analyse customer concerns & technical requirements, communicate to Keysight delivery team and develop streamline project / process to retain / improve customer satisfactory.
• Conduct closing meeting to all Singapore VOSCal Customer after end of every onsite to ensure metrics are met accordingly and get feedback from customer. Workout on the follow up actions.
• Manage record retention for Singapore VOSCal operations and support audit
• Deal directly with customer requests and inquiries, ensures customer satisfaction
• Prepare quotations for VOSCal customers in Singapore, Vietnam and Thailand
• Prepare equipment resources for Singapore, Vietnam, Philippines, Indonesia & Thailand and scheduling for service delivery
• Arrange equipment and man power resources to carry out onsite calibration jobs