Field Service Engr II

**Primary Responsibilities:**

+ To perform product evaluation, system testing, Proof of Concept (PoC) and project management in manufactory aspect.
+ To provide presales support to customer such as product presentation and demonstration.
+ To provide after sales support both onsite and offsite.
+ To liaise with global technical team and 3rd party suppliers to resolve all technical issues of products via email or phone call.
+ To organize and conduct technical certification training to internal team and external customers
+ To create and maintain up-to-date technical bulletins for customers.
+ To study & compare the features and limitation of the company’s and competitors’ products.
+ To support sales and marketing team for tender response.
+ To work with customers/consultants on system configuration and technical specifications.
+ To propose and develop new unique features / solution, from our product lines, in order to keep pace with market trend.