Job Description
Role Overview
The Field Services Manager is a key function who is responsible for managing the Field Service Engineers and supporting the service delivery functions technically. This role has responsibility for the day-to-day management of the Field Service Team ensuring a high level of customer service whilst safeguarding the business brand and reputation.
You will support and advise the service teams across the UK on technical issues to deliver an exceptional customer experience, maintaining high levels of customer service to evolve the customer journey. You will deliver effective leadership and motivation, whilst managing daily KPI’s, planning schedules and field service delivery. Frequent travel to AVK Offices and client sites will be required as part of this role including in-field visits with the Service Engineers.
Key Objectives
To provide effective leadership for the field services function to enable a highly skilled technical offe...
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