Field Service Manager

About The Role
As a Field Service manager, you will fulfil the role of Manager, Instrument Services and will be responsible for the Field Service functions and the Field Service Engineers in support of the field based 10x Instrument Services Organization across the APAC region. This is an Instrument Services Leadership position within the Global Support Team and has principal duties for field service execution and performance. This role is under the mentorship of the Director, Service and Support and will have overall responsibility for the development of processes, procedures and work instructions related to field service.
What You Will Be Doing
Recruit, hire, manage and mentor new Field Service Engineers
Manage assigned territory to established KMIs, budget and customer satisfaction targets
Direct the daily work activities of the Instrument Services Organization Field Service Engineers
Ensure timely, accurate, compliant, and cost-effective completion of service acti...