Field Service Manager

Camtek leading global semiconductor equipment company specializing in wafer inspection and metrology systems, with expanding operations in Southeast Asia, is seeking dynamic individuals to lead the customers support team.

Field Service Manager (Singapore)

Job Responsibilities:

• Lead a team of Field Service Engineers (FSEs) and team leaders in service operations.
• Conduct regular meetings with the FSE team and customers to align support expectations.
• Manage installation plans and monitor tools through customer acceptance.
• Manage escalations and set priorities for customer support activities.
• Identify root causes and work closely with headquarters to deliver effective solutions to customers.
• Prepare quarterly and annual Southeast Asia spare parts and service revenue forecasts.
• Prepare quotations and follow up on purchase orders for service agreements, labor hour...