Field Service Operations Lead

Appealing Points:


End-to-end ownership of regional service delivery Lead Workplace Services, Field Services, and DaaS delivery with full accountability for SLA/KPI performance and escalation management.
High-visibility, customer-facing leadership role Engage directly with senior customers, global teams, and partners to ensure seamless delivery and strong stakeholder confidence.
Drive operational excellence and continuous improvement Lead quality, governance, and service improvement initiatives to prevent repeat escalations and strengthen overall service maturity.


Annual salary: 8 million and above

Job Description:


The Field Service Operations Lead (FSO Lead) is accountable for end-to-end regional service delivery across Workplace Services, Field Services, and Device-as-a-Service (DaaS). The role requires strong delivery management experience, excellent English communication skills, and the ability to ...