Field Service Rep, DX - GTA

Field Service Rep, DX - GTA

Toronto, ON, Canada

**Job Summary**

Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near, Mississauga, ON

**Essential Duties and Responsibilities**

_The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs._

+ Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
+ Provides 24/7 coverage to customers within 24 hours of notification.
+ Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
+ Determines correct inventory levels of repair parts with supply lines.
+ Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
+ Works with Technical Support to resolve quality issues and advise of issues and developments.
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