Field Service Representative I, II, or III

Overview


Under general supervision, will perform a variety office services functions. Tasks may include m ail processing & distribution, c opy/scan/imaging/ fax, hospitality, reception and records , depending on customer needs,

Responsibilities

CUSTOMER SERVICE

+ Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

MAIL/PACKAGES/POUCHES

+ Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations

+ Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)

+ Package and process outgoing overnight items, i.e. Federal Express, UPS, etc...