Field Service Team Leader

Your day begins at the Power Transformer factory in Guanajuato, reviewing installation plans, active warranty cases, and the status of spare‑parts purchase orders together with the team. You coordinate with the Field Service team and collaborate closely with other departments such as Project Management, Quality, and Supply Chain to ensure that all required resources, documentation, and materials are aligned and available to support service activities and customer orders. Throughout the day, you lead the team of service engineers and technicians, review customer cases, define corrective actions, maintain clear communication with clients, and support decision‑making within the team. You remain in constant contact with customers to address technical concerns, resolve field issues, and ensure customer satisfaction. Your role also includes operational control of the department, monitoring KPIs, analyzing warranty‑related costs, optimizing internal processes...