Field Service Technician - Moncton, New Brunswick

Overview

Reporting to the Field Service Manager, the Field Service Technician is responsible for maintaining and supporting customer equipment, including installation, diagnostics, and troubleshooting of Videojet devices located at customer sites. The role requires building strong, trusted relationships with customers and providing expert guidance to address their needs. This position will be located in Moncton, New Brunswick and can be remote.

Responsibilities

• Provide ongoing care and support for customers’ equipment.
• Install Videojet products and solutions at customer locations.
• Diagnose and resolve equipment challenges and problems.
• Become a trusted advisor and partner for customers to develop excellent relationships.
• Extend Videojet’s footprint in the market by promoting service agreements and newer technology.
• Travel within a 2‑hour radius from Moncton, New Brunswick; training may require add...