Field Service Technician

Job Overview

The service technician services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities

• Specializes in the servicing and repair of a core set of complex multi-functional devices (Photocopiers, Printers) based on regional needs.
• Manages territory, inventory and customer relationships.
• Achieves expected productivity levels associated with assigned workload and level of experience.
• Other duties as assigned by manager.
• Effectively executes all required territory management and call handling procedures.
• Maintains and manages own parts inventory with a degree of accuracy.
• Maintains productive professional relationships with all customers and company personnel.
• Performs a full range of service and repair service procedures including diagnostics, installati...