Field Service Technician - Stord

**Job Summary**



As a Technical Lead you will play a pivotal role in managing and optimizing IT service processes ensuring seamless operations across various platforms. You will leverage your expertise in Change LifeCycle Management IT Service Management and Incident Management to enhance service delivery. Your contributions will directly impact the efficiency of our remote work model fostering a productive and collaborative environment.



**Responsibilities**



+ Lead the implementation and optimization of Change LifeCycle Management processes to ensure smooth transitions and minimal disruptions.

+ Oversee IT Service Management activities focusing on improving service delivery and customer satisfaction.

+ Provide expert guidance in Incident Management to swiftly resolve issues and minimize downtime.

+ Utilize End User Tools like Nexthink to analyze and enhance user experience and system performance.