Field Service Technician

We are seeking a skilled Support Tools & Automation Engineer to enhance our operational efficiency. In this crucial role, you will develop and maintain automation tools, manage asset lifecycle processes, and provide expert-level support for escalated incidents.

Key Responsibilities:

• Develop, maintain, and improve automation tools and scripts.
• Manage and optimize IT asset management processes and compliance.
• Resolve complex support tickets and conduct root-cause analysis.
• Coach analysts and contribute to the team's knowledge base.

What We're Looking For:

• Proven experience in IT automation, scripting, or tool development.
• Strong knowledge of ITIL processes and asset management best practices.
• Excellent problem-solving and analytical skills.
• Effective communicator and collaborative team player.
• ITIL Foundation or re...