Field Services Team Leader

Lenovo

Full-time São Paulo, State of São Paulo Top Executives

Posted:

June 01, 2026

Location:

São Paulo, State of São Paulo, Brazil

Job Description

Description and Requirements

Role Overview
The Field Services Team Leader is responsible for managing a team of Field Services Analysts who deliver IT incident resolution and service request support for Lenovo customers.
This role is accountable for overall team performance, ensuring service-level agreements (SLAs) are met, and driving an exceptional customer experience—especially for VIP and business-critical users.
Key Responsibilities
Lead and supervise a Field Services team supporting VIP users and business-critical environments
Monitor escalation queues and allocate resources to ensure incidents and requests are handled within SLA targets
Track and analyze performance metrics and prepare reports for internal and customer reviews
Act as an escalation point for customer satisfaction and service delivery issues
Support knowledge management in partners...
                

Apply for this Job

Submit your application for the Field Services Team Leader position at Lenovo.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: São Paulo, Brazil

Posted: June 01, 2026

Deadline: July 11, 2026