Field Support Engineer

JOB DESCRIPTION The Field Support Engineer plays a critical role in ensuring the reliable operation of Asurion’s IT infrastructure and providing excellent technical support to end-users.

You will be responsible for diagnosing and resolving technical issues, maintaining IT infrastructure, and delivering exceptional customer service to internal stakeholders.

You will be the point of contact for IT requests or incidents pertaining to end-user equipment across all Asurion business locations in Thailand.

You will work to deliver an exceptional customer experience as well as performing timely and accurate support functions and supplemental project or emergency work.

You will adhere to the Standard Operating Procedures to ensure standardized support.

Who is the Field Support Engineer?

The Field Support Engineer plays a critical role in ensuring the reliable operation of Asurion’s IT infrastructure and providing excellent technical support to e...