Field Support Engineer I

We are seeking a skilled Field Support Engineer with over 2 years of experience in hardware diagnostics and IT field services. The ideal candidate will perform systematic hardware troubleshooting using HP and Lenovo tools, identify failing components, and document fault symptoms and resolutions. You will escalate complex issues to senior engineers while providing clear explanations to clients in non-technical terms. Strong customer service skills, time management for multiple service calls, and collaboration with service desk and remote teams are essential. CompTIA A, CompTIA Network, and OEM service certifications for HP and Lenovo are required to ensure a solid foundation in IT hardware support. What you'll do: Hardware Diagnostics & Troubleshooting: Perform systematic hardware diagnostics using manufacturer tools (HP Support Assistant, HP PC Hardware Diagnostics, Lenovo Diagnostics) Identify failing components through visual inspection, POST codes, BIOS diagnostics, and hardware tes...