Field Support Manager

**Job Description**



+ The role involves significant communication at all levels internally and externally. Requires a 24x7-hours commitment to participate in the Manager on Duty oncall rotation program.

+ Knowledge / hands on experience with relevant OCI system tools and processes

+ Ensure high levels of customer satisfaction by making certain that quality and productivity Service Level Agreements (SLAs/OLAs) are met by executing quality/productivity improvement efforts and understanding strategies of Oracle organization.

+ Full understanding of all related escalation and incident management processes and best practices

+ This role is a manager of multidisciplinary individual contributors at scale within a Cloud Data Center space and Hardware Field Support territory.

+ You should be an experienced IT Professional with people management ability and a deep technical grounding in the physical aspects of IT Service Delivery.