Field Support / Onsite Support Analyst

Field Support / Onsite Support Analyst

About the role

As a Field Support / Onsite Support Analyst , you will make an impact by ensuring reliable, high‑quality end‑user support and onsite technology operations across a complex and highly regulated environment. You will be a valued member of the onsite IT support team, collaborating closely with infrastructure teams, engineering groups, and external vendors to keep critical systems running smoothly.

In this role, you will:

• Deliver onsite break‑fix and end‑user support for Windows devices, peripherals, mobile devices, and specialized operational equipment.
• Install, configure, and troubleshoot hardware, software, applications, and mobility solutions across desktops, laptops, and endpoint devices.
• Provide smart‑hands support for infrastructure tasks, including rack-and-stack activities, cable patching coordination, and vendor access to commu...