Field Support Representative

IDEXX

Full time Hong Kong, Hong Kong Information and Record Clerks

Posted:

March 02, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

JOB SUMMARY
Provides on-site customer and/or technical support related to Company product or service installation, training and/or troubleshooting. Installs products and services at customer locations, trains customers in their use and investigates and resolves any technical or other problems. Coordinates with Company technical and other resources to address customer issues. Supports quality management system and other compliance requirements.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provides on-site customer support related to Company product or service installation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines.
Installs equipment at customer locations. Assembles components and tests operation. Adjusts equipment as needed, coordinating with in-house resources and others.
Trains customers in the use of Company products, equipment and services. Provides training in a ...
                

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Job Overview

Job Type: Full time

Location: Hong Kong, Hong Kong

Posted: March 02, 2026

Deadline: April 11, 2026