Field Support Specialist

Field Support Reps at Ria travel daily to different locations visiting our existing agents. Working together with them to grow their customer base and transaction numbers, our Field Support teams know how to resolve anything from system queries up to marketing material supplies.

The purpose of the role is to grow our Company’s presence in the market through developing, retaining and managing a designated portfolio of existing agents. Tapping into the potential of those agents is what our Field Support Team does: they identify growth opportunities, make sure our agents know how to use our systems, arrange additional advertising material to attract more customers or simply give the guidance on who to contact technical or other type of support to help with arising issues.

• Actively participate in the onboarding and training process of new agents.
• Strategically revisit existing agents, offering effective retraining activities when neces...