Field Tech Analyst

1. Responding to client support requests.

2. Contacting clients to find out the nature of the problem.

3. Traveling to the client’s location or connecting via a remote link.

4. Troubleshooting hardware and software issues.

5. Installing and maintaining hardware and computer peripherals.

6. Installing and upgrading operating systems and computer software.

7. Troubleshooting networking and connection issues.

8. Advising on software or hardware upgrades.

9. Providing basic training in computer operation and management.

10. Completing job reports and ordering supplies.

11. Provide network technical support for complex network related incidents, changes and projects

12. Troubleshooting of Cisco and wireless technology, network routing and switching

13. Coordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in support of the ...