Field Tech Support Engineer

Job description

Brief Qualifications & Primary Job Descriptions:
The Field Technician (FT) Support Engineer role at an IoT company specializing in smart locker solutions involves pro on-site technical assistance, maintenance, and repair services for hardware and IoT devices. The tech
will ensure optimal functionality of smart locker systems, troubleshoot issues, and deliver excellent customer
service. This position requires strong technical skills, problem-solving abilities, and the capability to
work independently in the field.

Duties and Responsibilities:

On-Site Technical Support:
Install, configure, and maintain smart locker systems at customer sites.
Perform diagnostics and troubleshooting to identify and resolve hardware and software issues.
Conduct routine maintenance and preventive measures to ensure system reliability.

Customer Service:
Respond promptly to service calls and customer inquiries, providing professional and co...