Field Technician

Job Description

1. Receive, entertain, and process customer inquiries. Schedule travel along multiple routes to cover multiple visits per day. Ensure visits have clear agendas and results which contribute to sales.
2. Develop and maintain relations and communications between customers and the company.
3. Coordinate customer inquiries and orders to the company, and communicate important information such as stock availability, shipping dates, and statements of accounts.
4. Drive sales to distributors by implementing promotional activities to push distributor stocks.
5. Constantly monitor public procurement projects and maintain relations with public agencies. Participate in public procurement projects as approved by the company.
6. Provide timely after‑sales services to address customer concerns such as complaints, product returns, product defects, etc. Provide technical assistance by way of troubleshooting customers’ specific technic...