Field Uptime Engineer - Canada

The Field Uptime Engineer is responsible for supporting the Service & Solutions department by providing problem resolution to complex technical issues including root cause analysis, diagnosis, and repair guidance to our distributors.

In addition, they provide warranty claim oversight and develop / deliver product training for the operation, maintenance, and repair of our products at the direction of the Field Service Sr Uptime Engineer.

• Provide technical support in a customer service focused manner until repair issue is fully resolved
• Updating and resolving BOTIS tickets timely and accurately
• Aids Production & PDI departments for critical needs (diagnosing)
• Through Fleet Intelligence, provides reports of field actions and resolutions
• Using BOTIS ticketing system And Fleet Intelligence reports, identify repetitive failure patterns, recommend, and manage field product improvements or campaigns...