Finacle Application Support L3

Job Description:

Should be Science/ Commerce Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 5 years of in- scope experience and total 7 years’ experience in the field of Banking IT domain / support of related solutions

Mandatory Certificate (minimum one)-
• ITIL4 Professional Certification
• Prince-2
• PMP Certified

• Supporting the following Finacle 10.x Application modules
o Branch Operations
o CASA, TD, Loans, Trade Finance and Locker
o Alternate Delivery Channels
§ SWIFT
§ Clearing
§ Utility Payments
§ Financial Inclusion Related
o Product Fatal error analysis.
o Review the Application logs
• Monitoring Application Services and availability
• Logging call with Service Providers internal or external and follow-up to closure
• Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.
• Update assigned calls regularly
• E...