Finance Operations Manager

WHAT YOU WILL DO:

Daily Operations

• Manages the day-to-day payment processing operations on all ShopeePay payment channels under the EMI and OPS licenses.
• Ensures that Standard Operating Procedures are clearly defined, comprehensive, and embedded with robust process controls to effectively prevent fraud and mitigate financial risk.
• Closely monitors funding requirements and adherence to bank cut-off times to ensure timely and accurate payment processing.
• Supports the Customer Service team on payment inquiries, disputes, and complaints, with a focus on prompt and effective issue resolution.

Continuous Improvement and Business Innovation

• Collaborates with various departments to understand and integrate new product, channel launches, marketing campaigns, and business stratregiesdinto existing processes.
• Takes the lead or actively pa...