Financial Analyst - CS GO Finance, Customer Service Finance

Description

The Financial Analyst - CS GO Finance will drive cost efficiency and operational excellence for Amazon's Customer Service organization by leading financial analysis for VCPC (Variable Cost Per Contact) projects and strategic initiatives. This role partners with CS GO and cross-functional teams globally to identify optimization opportunities, analyze cost trends, and deliver year-over-year improvements. The ideal candidate combines strong financial acumen with the ability to translate complex data into actionable insights that enable leadership to make informed decisions and achieve key business goals with a high bar for cost efficiency.



Key job responsibilities

As a Financial Analyst supporting VCPC (Variable Cost Per Contact) initiatives, you will:



Lead financial analysis for VCPC improvement projects, identifying cost reduction opportunities and efficiency gains across Customer Service operations

Partner with ...