Financial Counselor

+ Position Summary
+ Under general supervision, counsels and educates patients and guarantors as it relates to healthcare expenses by utilizing estimates, payment arrangements, various programs, and financial assistance to enhance customer satisfaction by eliminating financial concerns and supporting the financial stability of the organization.
+ Position Responsibilities
+ Unit Specific Position Responsibilities


+ Manages and maintains work queues to ensure accounts are being worked effectively and efficiently.

+ Responds to walk-in and phone inquiries from patients or their representatives regarding payment arrangements, financial assistance, and billing questions in a professional and tactful manner.

+ Contacts patients and guarantors as needed for updated demographics or additional coverage information to keep our records accurate, and explains payment obligations for services rendered or being rendered.

+ Performs patient esti...