Financial Edge NXT Customer Support Senior

As a Customer Support Principal, you'll be a strategicresourcewho is responsible forfacilitatingworkflowbetween Customer Support and other departments,ie. PTG, to prioritize issues and enforce operational level agreements. You’ll be the highest level of subject matter expertise not only on the product, but also on Support processes and customers, allowing you to effectively represent Support as needed with other departments. You’ll navigate highly escalated or complex issues and proactively surface trends to leadership.As an expert youwill regularly providecoaching and guidance to tenured resources and proactively consider continuous improvementinitiatives. You will regularly coordinate with various resources across Support and other areas of the business on projects, product enhancements, challenges, and goals. 

What you'll do: