Job Description
As a first line of defense, this agent position supports the client organization in processing consumer and business KYC verification requests for the Client's card programs within the defined SLAs. Front-line agents must ensure that the client is compliant with issuing bank requirements for CIP/KYC using their experience and qualifications detailed below. This individual should be able to review various CIP-related data points and apply critical thinking skills to make informed decisions related to processing consumer and business KYC verification. In addition, the agents must be comfortable using multiple tools and resources to perform their duties successfully.
Qualifications
● At least 1 year of experience supporting payments industry clients in topics; such as consumer and business KYC.
● Ability to follow written procedures and apply critical thinking to resolve issues.
● Ability to adhere to productivity and quality requirements.
● Possess s...
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