Financial Planning Complaints Manager

Mason Blake

Full-time London, England Operations Specialties Managers

Posted:

January 30, 2026

Location:

London, England, United Kingdom

Job Description

 
  Description 
  About the Role 
 A well-established  wealth and financial planning firm  is expanding its  Advice Complaints  function and seeking an  SME  and a  Lead Manager  to help shape and develop this area.
  Key responsibilities include: 
 Managing and resolving regulated complaints related to F inancial Planning advice .
 Ensuring compliance with  FCA regulations  and engaging with key stakeholders such as the  Financial Ombudsman Service  and  PI brokers .
 Overseeing investigations, maintaining governance standards, and providing Management Information reporting.
 Developing and enhancing complaints processes while mentoring and supporting team members.
  About You: 
 Experience in handling or remediation of  complaints in advice  within financial planning ( DipPFS Level 4 Qualified ).
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Job Overview

Job Type: Full-time

Location: London, United Kingdom

Posted: January 30, 2026

Deadline: March 11, 2026